Case Studies

How hpy Uses Hume’s AI voice to Enhance Mental Health Care

By Serena Wang on March 6, 2025

Hpy   Hero

Key Impact Metrics:

  • Enhanced Therapeutic Engagement: hpy leverages Hume’s Expression Measurement API and Empathic Voice Interface (EVI) to capture real-time emotional insights during therapy sessions, enabling dynamic, in-the-moment adjustments to treatment.

  • Operational Efficiency: With a 40% reduction in administrative work through automated documentation and emotional expression tracking, therapists can devote more time to client care.

  • Improved Client Outcomes: Serving over 1,900 clients, hpy has achieved impressive engagement metrics—with 70% of clients committing to therapeutic tasks and 45% successfully completing them, far surpassing traditional homework adherence rates.

hpy's Vision: Empowering Therapists and Deepening Client Connections

hpy is committed to revolutionizing mental health care by integrating empathic AI into therapeutic practice. Their mission is to enhance the quality and accessibility of mental health support by reducing administrative burdens, providing real-time emotional insights during sessions, and extending therapeutic support between appointments. By harnessing Hume’s advanced technologies, hpy enables therapists to deliver more personalized and effective care while preserving the essential human connection that underpins successful therapy. At its core, HP envisions a future where everyone has a personal well-being agent in their pocket—one that’s truly aligned with their emotional health and happiness, fostering genuine connections in a world where technology often extracts rather than enriches.

How hpy Uses Hume’s Technology

hpy uses Hume’s Expression Measurement API and Empathic Voice Interface (EVI) to address two critical needs in mental health care:

  1. Real-Time Emotional Insights During Therapy Sessions:

    Hume’s Expression Measurement API is designed to capture and analyze client emotional expressions in real-time during therapy sessions. This technology provides therapists with immediate insights into emotional patterns and triggers, allowing them to dynamically adjust their approach to better meet the needs of their clients. Additionally, the system automatically generates comprehensive session notes, which significantly reduces the time therapists spend on administrative tasks. This enables therapists to focus more fully on their clients, enhancing the overall quality of care.

  2. Extending Therapeutic Support Between Sessions:

    Between appointments, hpy utilizes Hume’s EVI to offer clients a thoughtful, therapy-informed presence. Clients have the option to engage in guided sessions that target specific therapeutic goals or participate in open conversations tailored to their current needs. The platform also provides structured therapeutic tasks, such as gratitude exercises, personal goal setting, and guided reflection. These activities help clients maintain therapeutic momentum between sessions, ensuring continuous progress and support.

Impact of Hume’s Empathic AI

The integration of Hume’s technology has transformed therapy delivery for hpy:

  • Enhanced Therapist Efficiency: Therapists using hpy report a 40% reduction in administrative work, allowing them to focus more on client care.

  • Improved Client Engagement: 70% of clients commit to therapeutic tasks, and 45% successfully complete their assignments, significantly outpacing traditional therapy homework adherence rates.

  • Deeper Emotional Insights: Hume’s API provides granular emotional expression data, enabling therapists to gain deeper insights into their clients’ emotional states and tailor their interventions more effectively.

Therapist Feedback:

"Using hpy has been a game-changer in my practice! It's significantly reduced the time I spend on note-taking, allowing me to focus more on the heart of my work with clients. The insights and prompts help me deepen my understanding of what might be happening in therapy sessions, giving me clearer, more accurate ideas of what my clients are experiencing."

"Within just three weeks of using the tool, I had forgotten how to take manual notes. The system's ability to understand not just what is being said, but how it is being said, handles the emotional labor of documentation."

The Future: Expanding the Role of Empathic AI in Mental Health

Looking ahead, hpy plans to further integrate Hume’s technology, always guided by their core principle: using AI to enhance human connection, not replace it. The technology serves to amplify the therapist's empathy and insight while creating more touchpoints for meaningful human interaction.

As hpy's CEO explains,

"We're excited to roll out personalized goal-setting features and treatment modality-specific tasks, like DBT and CBT. These developments will make therapeutic actions increasingly tailored to individual client needs, further enhancing the personalized care experience we provide."

By leveraging both Hume's Expression Measurement API and EVI, hpy is pioneering a new era in mental health care where AI doesn't stand between therapist and client but rather creates more opportunities for deeper human connection.

For more information on how empathic AI can transform your industry, please contact Hume AI.

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