Last updated: Feb 25, 2025
Thank you for discovering with Hume.
By accessing or using the application programming interfaces, software, tools, developer services, data, or documentation made available by Hume (collectively, the “Platform”) or clicking on the “I accept” button below, you agree to be legally bound by and comply with the following terms (the “Terms”) and to use the Platform in a manner supported by The Hume Initiative’s Ethical Guidelines for Empathic AI (the “Ethical Guidelines”). These Terms are entered into with Hume AI, Inc. (“Hume”, “we”, “our” or “us”).
In using the Platform, you agree to the following restrictions based on your access level:
If you access or use the Platform free of charge (a “Free User”) or as a user on the "Starter Plan", you may only use the Platform for non-commercial purposes;
If you access or use the Platform through a paid subscription plan at the "Creator Plan" tier or above (including Pro, Scale, Business, and Enterprise plans), you may use the Platform for commercial purposes.
In either case, your access and use of the Platform, including any Output generated through the Platform, must comply with our Acceptable Use Policy and all other applicable terms, including these Terms, the Ethical Guidelines, and any Additional Terms.
Inputs and Outputs. You may submit data, information, or other content as input to our Platform ("Input"). When you provide Input to the Platform, you may receive audio output generated by one or more Hume’s products, based on your Input (“Output”) (collectively, the “Content”). Input may include, but is not limited to, voice recordings, text descriptions, or any other content you provide through the Platform. Your use of the Platform, including providing Input and receiving or using Output, is subject to our Acceptable Use Policy. In some cases, you may download Output from certain Platform; such Output may be used outside the Platform but remains subject to these Terms and our Acceptable Use Policy. If you choose to make any information publicly available through the Platform, you do so at your own risk.
Voice Cloning. Certain Platform allow you to create a voice model capable of generating synthetic audio resembling your voice or a voice you are authorized to share with us ("Voice Cloning"). To execute Voice Cloning, you may be required to upload voice recordings as Input. For details on how we handle your voice recordings, including collection, use, sharing, retention, and deletion, please refer to Section 8 below.
Rights to Your Content. Except as explicitly stated in these Terms, you retain all rights to your Input. Output is generated using Hume’s foundational and other artificial intelligence voice models (collectively, the “Hume Models”). Except as expressly stated herein, you retain all rights to your Output.
License to Your Content. You grant Hume a license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, publicly perform or display, and otherwise utilize your Input to provide, improve, and develop the Platform and new products. This license includes the right to use your voice and other personal identifiers contained in your Input for these purposes. However, Hume will not commercialize your voice on a standalone basis without your explicit permission. This license is:
Perpetual and irrevocable (cannot be withdrawn),
Nonexclusive (you may license your Input to others),
Royalty-free and fully paid (no monetary fees apply),
Worldwide (valid globally), and
Sub-licensable (may be extended to others).
Necessary Rights. You represent and warrant that you have all necessary rights to grant the above license for any Input or Output you provide. You further warrant that your Content and User Voice Models, and our use of them, will not infringe on any third-party rights or cause harm to any individual or entity.
No PHI. You may not provide Input containing protected health information (PHI) as defined by the Health Insurance Portability and Accountability Act (HIPAA) of 1996, Pub. L. No. 104-191, unless permitted under an executed HIPAA Business Associate Agreement (BAA).
You will not use Hume’s or any of its affiliates’ trade names, trademarks, service marks and associated logos (“Hume Marks”) without our prior written consent. Any and all goodwill generated by you in the Hume Marks will inure to the sole benefit of Hume and/or its licensors, as applicable.
To access and use certain Services, you may be required to enroll in a subscription payment plan (a “Recurring Subscription”). Your Recurring Subscription will automatically renew until you cancel it or your Recurring Subscription is otherwise terminated. You authorize us to store your payment method information and to automatically charge your payment method(s) for the amount of your Recurring Subscription with no further action required by you. The length of your Recurring Subscription will be provided when you make your purchase. In the event that Hume is unable to charge your payment method(s) as authorized by you when you enrolled in a Recurring Subscription, Hume may, in its sole discretion, (i) suspend your access to the Services until payment is received or (ii) seek to update your payment method information through third-party sources (e.g., your bank or a payment processor) to continue charging your payment method as authorized by you. You may cancel your subscription through your account. You may cancel a Recurring Subscription at any time, but if you cancel your Recurring Subscription before the end of the current subscription period, we will not refund any subscription fees already paid to us. Following any cancellation, however, you will continue to have access to the applicable Services through the end of your current subscription period. Hume may change the prices charged for Recurring Subscriptions at any time by posting updated pricing through the Services; provided, however, that the prices for your Recurring Subscription will remain in force for the duration of the subscription period for which you have paid. After that period ends, your use of the applicable Services will be charged at the then-current subscription price. If you do not cancel, your Recurring Subscription will automatically renew at the then-current price at the time of renewal and for the same duration as the initial subscription term, and Hume will charge your on-file payment card or method on the first day of the renewal of the subscription term.
If your usage exceeds the volume provided under your Recurring Subscription, you will be charged usage overage fees for your Recurring Subscription, as indicated to you upon subscribing. In such cases, you authorize us to charge your payment method on file or any other payment method you choose for these charges.
You represent and warrant that you have the right to use any payment method you submit in connection with a payment. We may receive updated information from your issuing bank or our payment service provider about any payment method you have stored with us. You authorize us to charge your payment method, including any updated payment method information we receive, for any charges you are responsible for under these Terms. Verification of information may be required prior to the acknowledgment or completion of any transaction. You will pay all charges incurred by you or on your behalf through the Services, at the prices in effect when such charges are incurred, including all taxes and applicable fees. In the event legal action is necessary to collect on balances due, you will reimburse us and our vendors or agents for all expenses incurred to recover sums due, including attorneys’ fees and other legal expenses.
All sales are final. We may offer refunds at our sole discretion.
Hume reserves the right, without prior notice, to impose conditions on the honoring of any coupon, discount, or similar promotion; bar any user from making any transaction; alter the payment options for services; and refuse to provide any user with any Service.
You agree to defend, indemnify, and hold harmless Hume, its affiliates, and each of its respective employees, officers, directors, agents and representatives, from and against all claims, suits, actions, proceedings, damages, losses, liabilities, judgments, penalties, fines, costs, and expenses (including attorneys’ fees) arising from or relating to: (i) your access to, use of or other activities in connection with the Platform; (ii) your Application, its use and any transactions conducted or data or information transmitted through it or the Platform by you or your end users; (iii) your breach of these Terms; or (iv) your actual or alleged infringement, misappropriation or violation of Hume’s, its affiliate’s or any third party’s intellectual property or proprietary rights.
THE PLATFORM IS LICENSED ON AN “AS IS” AND “AS AVAILABLE” BASIS. HUME AND ITS AFFILIATES, AND EACH OF THEIR RESPECTIVE LICENSORS, SERVICE PROVIDERS AND SUPPLIERS (THE “HUME PARTIES”) MAKE NO WARRANTIES OR CONDITIONS, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES AND CONDITIONS OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE WITH RESPECT TO THE SUBJECT MATTER OF THESE TERMS INCLUDING THE PLATFORM. WITHOUT LIMITING THE FOREGOING, NONE OF THE HUME PARTIES PROVIDE ANY WARRANTY THAT THE PLATFORM WILL BE FREE FROM ERRORS OR INTERRUPTION. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF EXPRESS OR IMPLIED WARRANTIES OR LIMITATIONS ON HOW LONG SUCH WARRANTIES LAST, SO THE EXCLUSIONS OR LIMITATIONS IN THIS SECTION MAY NOT APPLY TO YOU. THE PLATFORM IS NOT INTENDED TO PROVIDE ANY EMERGENCY, MISSION CRITICAL OR SAFETY RELATED FUNCTIONALITY AND YOU SHALL NOT USE THE PLATFORM IN THAT MANNER. HUME DOES NOT GUARANTEE ANY RESULTS OR THE ACCURACY OF ANY RESULTS THAT YOU MAY OBTAIN FROM THE PLATFORM.
NONE OF THE HUME PARTIES WILL BE LIABLE TO YOU OR YOUR END USERS UNDER ANY CAUSE OF ACTION OR THEORY OF LIABILITY (INCLUDING NEGLIGENCE), EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY (A) INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, OR (B) LOSS OF PROFITS, REVENUES, DATA, CUSTOMERS, OPPORTUNITIES, BUSINESS, ANTICIPATED SAVINGS OR GOODWILL, OR (C) UNAVAILABILITY OF THE PLATFORM. THE FOREGOING LIMITATIONS SHALL NOT APPLY TO THE EXTENT SUCH DISCLAIMERS ARE PROHIBITED BY APPLICABLE LAW. THE AGGREGATE LIABILITY OF THE HUME PARTIES UNDER OR IN CONNECTION WITH THESE TERMS WILL NOT EXCEED ONE HUNDRED DOLLARS ($100.00 USD). NOTHING IN THESE TERMS EXCLUDES OR LIMITS A PARTY’S LIABILITY TO THE OTHER PARTY FOR: (A) DEATH OR BODILY INJURY DIRECTLY CAUSED BY A PARTY’S GROSS NEGLIGENCE; OR (B) FRAUD OR WILLFUL MISCONDUCT.
Prompt the first LLM for text-to-speech to create new voices, instruct emotions, and more
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