How Thumos Care uses Hume’s EVI to provide preventative healthcare

Key impact metrics

• Improved patient understanding and adherence to health plans
• Increased patient comfort in asking questions
• Enhanced emotional support for patients

Emotionally intelligent AI for healthcare

Preventive healthcare plays a crucial role in reducing long-term healthcare costs and improving patient outcomes. Despite its importance, the current healthcare system often struggles with providing timely and affordable preventive care due to limited resources and high costs. Recognizing this challenge, Thumos Care, founded by an experienced startup operator and board-certified physician duo, developed a solution that leverages conversational AI to bridge the gap between doctor visits and provide continuous patient care. The company’s goal is to offer a physician-guided AI that analyzes and clearly explains health results, empowering patients to understand their conditions and create health management plans. Users can upload diagnostic tests and screenings, and instead of receiving only complex quantitative results, the AI translates the data into simple language and highlights potential risks.

To make this method comparable to in-person visits, Thumos Care needed an emotionally intelligent AI capable of delivering in-depth medical analysis while ensuring patient comfort and understanding through conversation. Thumos Care found its solution in Hume’s Empathic Voice Interface (EVI), a HIPAA-compliant conversational voice AI with emotional intelligence.

Thumos Care CEO Shan said that “Our health optimization approach and user experience design were always grounded in empathy, but we faced two challenges: users couldn't have real-time voice conversations, and our AI was blind to the users' emotions, limiting our ability to provide truly personalized care.” EVI allows Thumos' customers to speak to AI in informed healthcare conversations. 

Voice AI for personalized patient care

Thumos Care uses Hume’s EVI to facilitate conversational explanations and assist in healthcare plan creation and adherence. After patients upload their diagnostic tests, the platform analyzes their health data and engages patients in a straightforward conversation about their results. To overcome the impersonal nature of most AI interactions, EVI detects patients’ emotional expressions and emulates tone and word emphasis, making these virtual health check-ins more engaging, empathetic, and effective in supporting patients’ preventative health goals.

Impact of Hume's Empathic Voice Interface

• Hume’s EVI was found to improve patient understanding and adherence to preventive health plans by reducing confusion. Patients feel more comfortable asking embarrassing questions and seeking clarifications on medical terminology with an AI than with a human doctor. This comfort and anonymity encourage open engagement with health information, improving adherence to health plans.

• EVI’s emotional intelligence enhances the patient experience by detecting and addressing emotions like confusion and fear. By identifying misunderstood or anxiety-inducing topics, the AI provides targeted support for both physical and emotional needs. This empathetic approach ensures patients receive accurate information and essential emotional support for comprehensive preventative care.

This innovative preventive healthcare startup is transforming the industry by leveraging Hume's Empathic Voice Interface API to deliver regular, private, physician-guided AI consultations. By incorporating emotional cues often overlooked in automated healthcare, the platform provides a more nuanced and empathetic patient experience. This approach bridges the gap between doctor visits, offering accessible and ongoing health monitoring and insights. 

According to Thumos’ CEO Shan, “Hume's EVI was transformative. It accelerated our development of emotionally intelligent features and helped expand our product offering. Within weeks, we added natural voice interactions responsive to users' emotional states, and mental health support. In essence, Hume's empathic AI enabled us to fully realize our vision of empathetic, comprehensive health optimization, enhancing both our existing services and opening new avenues for care.”

By making preventive care more personalized and responsive, the Thumos Care empowers patients to take charge of their health and make informed decisions, ultimately enhancing patient outcomes and satisfaction.

Learn More: Transform AI interactions with EVI. Create customizable, emotionally intelligent voice AI for any industry. Experience AI that truly understands and responds to emotions. Start building more engaging AI conversations today.