Join Dr. Alan Cowen, CEO of Hume, and dscout CEO Michael Winnick with host Matt Forte as they discuss Empathy and User Research. How can we foster empathy with users at the speed and scale needed to drive innovation in AI? How does empathy help researchers design products and product experiences? How can we get “out of the lab” to study the messy reality of user experience in the real world? How can technology strengthen human bonds and connections, not replace them?
We begin with Dr. Alan Cowen clarifying the differences between studying human behavior in academia vs. user research in the real world.