Podcast
Episode 24 Compassion & Customer Service | The Feelings Lab
In a world of products, customer service is essential to our well-being. In this episode, Cogito CEO Josh Feast joins us to discuss how companies are studying nonverbal behavior to build more empathy into customer service.
Join Hume AI CEO Dr. Alan Cowen, Cogito CEO Josh Feast and host Matt Forte as they discuss the potential for AI tools to bring more empathy to customer service. Customer service conversations can affect our quality of life, so whether we feel heard rightly determines our perception of brands.
We begin with Hume AI CEO Dr. Alan Cowen and Cogito CEO Josh Feast discussing how nonverbal communication determines trust, from pauses to polite tones, in customer service and beyond.
Cogito CEO Josh Feast describes how Cogito's technology parses nonverbal signals in customer service calls, such as the rhythm of turn-taking, to make vital predictions.
Hume AI CEO Dr. Alan Cowen wonders about the psychological study of customer service and the function of expressive signals such as laughter in those interactions.
All this and more can be found in our full episode, available on Apple and Spotify
Subscribe, and tell a friend to subscribe!
Keep reading
Episode 25 Myths About Emotion Science | The Feelings Lab
Do expressions “reveal our emotions”? What did Darwin think? Is “emotion AI” really what it sounds like? In this episode, Dacher Keltner helps us unpack popular myths and misconceptions about emotion science, including how recent headlines have departed from peer-reviewed science.
Aug 30, 2022
Episode 24 Trust & Safety in Online Conversations | The Feelings Lab
Amid rising concerns over bots, BrandBastion CEO Jenny Wolfram joins us to discuss how AI is also empowering authentic voices, from classifying harmful content to delivering genuine feedback to organizations.
Jul 19, 2022