Join Hume AI CEO Dr. Alan Cowen, Brand Bastion CEO Jenny Wolfram, and host Matt Forte as they discuss Trust and Safety in Online Conversations. How can we give people the trust in one another, and the safety from threats and harassment, to speak freely online? How can we ensure that people's messages are being heard by organizations that can make a difference? Amid the rise in online communities, we consider the essential role that AI will play in empowering authentic voices, from classifying harmful content to delivering care to the vulnerable. Conversational AI has the promise of enabling organizations to engage with communities in a way that is authentic, receptive, and fluid, supporting a democracy of ideas.
We begin with Brand Bastion's CEO and founder Jenny Wolfram describing how humans can work collaboratively with AI to analyze thousands of social media comments and help organizations respond in a way that is safe, authentic, and receptive.